Frequently Asked Questions

Is this legal advice?

No. Our products provide general information and document templates only. They are designed to help you structure written communication in UK consumer disputes, but they do not constitute legal advice and do not replace advice from a qualified professional.

Who are these templates for?

These templates are designed for UK consumers (England & Wales) dealing with common issues such as refused refunds, faulty goods or services, misrepresentation, or payment disputes with businesses.

Do I need a solicitor to use these templates?

No solicitor is required to use the templates. They are written in plain English and include guidance to help you complete them correctly. If your situation is complex or high-value, you may wish to seek independent legal advice.

Are the files editable?

Yes. Templates are provided in editable Word format, with a PDF version included for reference or printing.

What happens after I send a Letter Before Action?

If the dispute is not resolved within the stated deadline, you may consider further steps such as formal complaints, alternative dispute resolution, or a Small Claims Court claim. Our bundles include checklists to help you prepare, but we do not represent you or handle claims on your behalf.

How do I receive my files?

All products are digital downloads. Files are delivered instantly after purchase via email and your order confirmation page.

Do you offer refunds?

Due to the nature of digital downloads, all sales are final once files have been accessed, except where required by law. If you experience a technical issue, please contact us and we’ll help.